To comply with international regulations and secure your account, Mural Pay is required to collect and verify information about the business and its ownership.

Verifying Your Identity (KYB / KYC)

Navigate to Org Settings > General, and a banner at the top will prompt you to verify your business or identity.

Follow the steps to submit identity information. The required information will differ depending on the Organization type:

Standard Business Onboarding Requirements

Basic Information

• Legal name

• Trade name / DBA

• Country of incorporation

• EIN/TIN or non-US equivalent identification number (e.g., EIN, NIT, RFC)

• Contact Information

• Registered address

• Principal Operating Address

Company Structure & Details

• Legal entity type (e.g., LLC, Corp., S.A.S.)

• Business Industry

• Website 

• Detailed business description (including customers and operating regions)

• How you intend to use Mural (e.g., pay contractors, receive payments)

Financial Information

• Source of funds type

• Estimated annual revenue (USD)

• Expected monthly transaction volume (USD)

Required Documentation

Business Formation Document

Click to see full requirements

This document proves your company’s legal existence. Provide one of the following:

• Articles of Incorporation or

• Certificate of Incorporation

  • Filed with the Secretary of State or similar government body

• Other official document confirming your company’s legal registration.

Proof of Business Address

Click to see full requirements

Accepted documents

• Utility bill, Bank statement, Government-issued letter, Office lease agreement (All documents must be current and dated within the last 90 days.)

Business Ownership Documents *

Click to see full requirements

Mural is required to confirm all individual ultimate beneficial owners who own 25% or more of the underlying entity.

Business ownership must be either attested by a control person or substantiated with an ownership document.

KYC on all Beneficial Owners and/or Control Owners (per US or International requirements)

• All Ultimate Beneficial Owners (UBO): Individual or entity that has complete ownership and control over a business, institution, or legal entity

• or Control Person (if different than the Ultimate Beneficial Owners): an individual with significant responsibility to control or direct business; typically an executive officer (CEO, CFO, COO, President).

Enhanced Business Onboarding Requirements

Required if you are:

• Using Mural to move funds on behalf of your customers (Parent Org)

• An API Customer / Developer

Includes Standard Business Onboarding Requirements plus:

Enhanced Due Diligence Questionnaire. 

This helps us evaluate how you manage compliance, customer risk, and financial activity. You’ll be asked about:

• Your Role

  • Do you collect or disburse funds for others?

  • Do you hold funds temporarily (in your name or a third party's)?

  • Do you offer financial services directly or via partners?

• Products & Services

  • Types of financial products supported (wallets, FX, crypto, lending, etc.)

  • Your role (licensed provider, tech-only, compliance partner)

• Regulatory Standing

  • Countries where you operate

  • Whether you are licensed/authorized in each jurisdiction

  • Type of licenses held (regulator, type, date, license number)

• Compliance Program

  • Do you have an AML program or policy in place?

  • Who owns the compliance process (team size, designated officer)?

  • Do you work with any outsourced providers?

• Controls & Monitoring

  • Onboarding and identity verification methods

  • Sanctions screening and transaction monitoring (manual/automated)

  • Whether you risk-rate customers

  • How you track suspicious activity or escalate

Supporting Documents

• You will be asked to upload one or more of the following:

  • AML Program Documentation (policies, risk models, screenshots, rules)

  • Sample Contracts with Customers

  • Money Transmission Licenses

  • Legal Opinion Letter (if operating in unlicensed jurisdictions)

  • Flow of Funds Diagram (Shows how money moves through your business, including:) 

    • Sources of funds

    • Intermediaries

    • Final recipients or beneficiaries

Individuals & UBO Onboarding Requirements

Basic Information

• Full Legal Name

• Nationality

• Tax ID (e.g. SSN, NIT, CPF, RFC, etc.)

• Primary residential address

• Contact Information (Email & Phone number)

• Selfie Verification * Not required for UBO

• Source of funds information

Required Documents

Government-Issued ID

Mural requests a government-issued ID to confirm your identity and meet standard compliance requirements. This helps us keep the platform secure and ensures a smooth onboarding experience.

• Passport

• National identity card

• Driver’s license

• Resident permit or visa (if applicable)

The document must be valid and not expired, display your full name, photo, date of birth, issuing country, and match the information provided in the onboarding form.

Copies, PDFs, and Scanned IDs are NOT accepted; please provide an original picture of the document.

Proof of Business Address

This may be required if:

• EUR currency is selected, and/or EEA residency applies

• If requested by Mural for additional verification based on risk assessment

Accepted documents (issued within the last 90 days): PO Boxes and virtual addresses are NOT accepted.

• Utility bill or Bank statement

• Government-issued letter

• Residential lease agreement

• Government-issued ID (if issued in the last 90 days)

Source of funds document:

May be requested based on risk level. Accepted examples include:

• Payslips, tax returns, bank statements

• Sale agreements, inheritance letters, pension confirmations

• Signed gift letters or investment account statements

Customer Notice of KYC/CDD

To help the government fight the funding of terrorism and money laundering activities, federal law may require us to obtain, verify, and record information that identifies each person who conducts a transaction with the company.

When you conduct a transaction with us, we may ask for your name, address, date of birth, and other information that allows us to identify you, including your Social Security number. We may also ask to see your driver’s license or other identifying documents.

We’ll notify you of your verification status within 24 hours after we receive all required information. Once verified, your organization will see a verified icon next to its name in the platform.

If any information is missing or our team needs to request additional details (RFI), the verification process may take longer. In such cases, Mural Support will contact the organization owner directly via email.

If you have any questions, feel free to reach out to [email protected].