Context

When creating a Mural Pay account, Individual users need to complete an identity verification process. Users often want to know how long this process typically takes and what might cause delays in getting verified.

Answer

The standard identity verification process for Individuals typically takes about 24 hours when all information is submitted correctly. However, several factors can affect the verification timeline:

Standard Process Timeline

• Initial review usually takes 24 hours

• You'll receive notifications once the verification is complete

• If approved, you can start using your Mural account immediately

Common Reasons for Delays

• Discrepancies between entered address and documentation

• Missing or outdated documentation

• High volume of verification requests

Required Documentation

To ensure a smooth verification process, you may need to provide:

• Government-issued ID document (Original photo of the document)

• Proof of address (utility bill, bank statement, or government document dated within the last 3 months)

• Proof of source of funds (such as recent payslip or employment contract)

What to Do If Verification Is Taking Longer

If your verification is taking longer than 24 hours:

1. Contact Mural Pay support

2. Be prepared to provide any additional documentation if requested

3. Ensure all submitted information matches your documentation exactly