Troubleshooting Login Issues with Google Authentication

If you're having trouble accessing your Mural Pay account when using "Continue with Google," there are several common issues and solutions to try.

Common Login Problems

Being Prompted to Create a New Account

If clicking "Continue with Google" redirects you to create a new account instead of logging into your existing one, this typically indicates one of the following issues:

• You may be using a different email address than the one originally used to create your account

• Your email account may have been deactivated and reactivated, causing authentication issues

• There may be a mismatch between your Google account and your Mural Pay account

Password Reset Not Working

If you try to use "Forgot Password" but don't receive a reset email, this usually means your account was created using Google Authentication rather than a traditional email/password combination. In this case, you should continue using the "Continue with Google" option instead of trying to reset a password.

Troubleshooting Steps

1. Verify Your Email Address

Make sure you're using the exact email address that was originally used to create your Mural Pay account. Check for any spelling variations or typos.

2. Check Your Google Account

Ensure you're signed into the correct Google account in your browser before attempting to log in to Mural Pay.

3. Clear Browser Data

Try clearing your browser's cache and cookies, then attempt to log in again.

When to Contact Support

If the above steps don't resolve your login issue, contact Mural Pay support. Be prepared to provide:

• The exact email address associated with your account

• Screenshots of any error messages you're seeing

• Details about when the problem started

For complex authentication issues, support may need to schedule a call to walk through the login process step-by-step and resolve any account-specific problems.